Last updated: 25 December 2025
Funkypulse aims to deliver quality products every time. This policy explains when and how you can request a return, replacement, or refund.
1. Eligible reasons for return/replacement
We currently accept return or replacement requests only in the following cases:
- You received a damaged, defective, or broken product.
- You received a wrong product or incorrect size/variant compared to what was ordered.
General dislike of the product, change of mind, or ordering a wrong size by mistake are not covered under this policy, unless otherwise mentioned in a specific offer.
2. Time window for claims
- Any issue with your order must be reported within 3 days from the date of delivery.
- Requests raised after 3 days may not be eligible for free replacement, and in such cases, additional charges may apply or the request may be declined.
3. Required proof & inspection
To process your claim smoothly, you must provide:
- A clear unboxing video of the parcel from opening the outer package until the product is fully shown.
- Clear images of the product, including the damaged or misprinted area, and the outer packaging with shipping label visible.
If the damage appears to be caused while opening the package with sharp objects (e.g., scissors, knife) and not during transit, the claim may be rejected.
4. Process for return/replacement
- Email us at contact.funkypulse@gmail.com within 3 days of delivery with your order ID, issue description, unboxing video and images.
- Our support team will review your request, and if approved, guide you on the next steps such as reverse pickup or sending the product back.
- Once the issue is verified, we will arrange a replacement product. In specific cases where replacement is not possible, a refund or store credit may be offered at our discretion.
5. Return shipping
- For approved damaged/defective/incorrect product cases, Funkypulse will bear or adjust the reasonable cost of return shipping as per instructions.
- If a return is raised outside policy conditions or not approved, any shipping costs will be the customer’s responsibility.
6. Refunds
- Where refunds are approved, they are typically processed back to the original payment method through our payment gateway Cashfree.
- Once processed from our side, refunds may take 8–10 working days to reflect in your account, depending on your bank/payment provider.
Refunds will not include any shipping fees or COD charges, except where legally required or explicitly stated in a specific offer.
7. Non‑returnable scenarios
Your request may be rejected in the following cases, among others:
- Request raised after 3 days from delivery.
- Product used, washed, altered or not in original condition and packaging.
- Damage caused by improper handling, cutting the package while opening, or normal wear and tear.
- Missing unboxing video or adequate photographic proof.
8. Order cancellations
- Orders can usually be cancelled only before they are sent for processing , once production or packing has started, cancellation may not be possible.
- If a prepaid order is successfully cancelled before processing, a refund will be initiated as per the Refunds section.